Frequently Asked Questions

What is the Samaritans Raffle?

Our Christmas Raffle is a fun and engaging way for Samaritans to raise much needed funds.

Each ticket gives you the chance of winning one of our 13 fabulous cash prizes. Each ticket costs just £1.

You can enter the raffle up until 19 November, and the draw takes place on 3 December.

100% of the profits from our raffle go towards our work.

Can you guarantee the raffle is fair?

Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random using a certified random number generator.

How old must I be to enter?

You must be aged 16 or over to enter the raffle.

What prizes can I win?

Our first prize is £5,000 cash, second prize £500 cash, third prize £100 cash and the 10 runners up each receive £40 in cash.

How do I buy tickets?

We send tickets to our supporters in the post, which can be sold to family and friends for £1 each, or you can buy tickets online via the Enter page.

Are my tickets eligible for Gift Aid?

Unfortunately we cannot claim Gift Aid on funds raised through the raffle, but if you choose to make a donation with your ticket purchase, we can claim Gift Aid on that.

Why am I sent to another page when making a payment?

When taking payments, Samaritans uses a secure payment processing system provided by our External Lottery Manager, Sterling Management Centre Limited.

This ensures your details are taken in a safe and secure manner when you play the raffle online.

Privacy is very important to Samaritans, so we only use partners that we trust to keep your data safe.

How will I know if I win?

Once the draw has taken place, winners will be notified by telephone or post and asked to verify their details. Once verified, winners will receive a cheque in the post. A list of the winning numbers will also be published on our winners' page.

How do I claim a prize?

Winners will be contacted and need to verify their details within three months of the draw date, 3 December 2019. If any winner’s details aren’t verified within the three month period, their prize will be treated as a donation.

I've lost my tickets, what should I do?

If you would like us to check your tickets, please contact us on 0370 034 0789.

What are the rules of the Samaritans Raffle?

The raffle rules are available here and more information can be found on the Samaritans raffle webpage Samaritans.org/raffle. The purpose of these rules is to ensure you are informed about the terms of playing our raffle, and to promote responsible gambling.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I need some advice on problem gambling. Who can help?

To speak to someone about a gambling problem contact the BeGambleAware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org for further information.

How can I make a complaint?

If you have any concerns, please get in touch with us on 03709 00 00 32 or at supportercare@samaritans.org and we will endeavour to answer any queries you may have.

Is the Samaritans Raffle legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the raffle is administered by a certified External Lottery Manager. For further information please see our rules page at https://samaritans.org/raffle.

Who do I contact if I have further questions?

For questions about our Christmas Raffle or your raffle entry, please call our Raffle Hotline on 0370 034 0789 (Mon – Fri 9am – 5pm).

© 2019 Samaritans - Licenced with the Gambling Commission under licence number 5105.

Samaritans is a charity registered in England and Wales (219432) and in Scotland (SC040604) and incorporated in England and Wales as a company limited by guarantee (757372). Samaritans Ireland is a charity registered in the Republic of Ireland (20033668) and incorporated in the Republic of Ireland as a company limited by guarantee (450409). Samaritans in Scotland is a charity registered in Scotland (SC009843) and incorporated as a Scottish Charitable Incorporated Organisation. Samaritans Enterprises is a private limited company (01451175).
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